FAQs

Which Payment Methods Do You Accept?

We accept most credit cards including Visa, Mastercard and American Express. We also accept some alternative payment methods, such as Paypal, SOFORT and Alipay.

The correct payment options for your country will show on the checkout page.

How do I know if my order has been successful?

Once your order has been completed and your payment has been successful, you will receive an email confirmation. This will contain your order number and the details of everything that you’ve ordered. We suggest you create an account when you order so that you can log into your account and check the status of your order.

How long will it take to process my order?

We aim to dispatch all orders within 48 hours, but during exceptionally busy periods such as our seasonal sale there may be a slight delay. If you are ordering for international delivery we can’t be responsible for delays

Do all bags come with a dust bag?

All of our leather handbags come wrapped in cotton bandanas and our signature boxes. Our accessories will come in our signature dust bags.

Care instructions

Please refer to our care instructions on the Look After Me page of our website.

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